PerfectParserPerfectParser

Refund Policy

Last updated: December 1, 2025

1. Overview

At PerfectParser, we strive to provide exceptional service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for credit purchases on our invoice data extraction service.

By purchasing credits on PerfectParser, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Credit-Based Pricing Model

PerfectParser operates on a credit-based pricing model:

  • You purchase credits in advance which are added to your account balance
  • Credits are consumed when you process invoices through our service
  • Credits do not expire as long as your account remains active
  • You can purchase additional credits at any time

3. Free Trial

We encourage all new users to test our Service with the free trial credits before making a purchase:

  • New accounts receive complimentary trial credits to test the service
  • Trial credits allow you to process sample invoices and evaluate accuracy
  • No payment information is required during the trial period

4. Refund Eligibility

4.1 Unused Credits - 7-Day Refund Window

You may request a refund for unused credits within 7 calendar days of purchase if:

  • You are a first-time purchaser of credits on PerfectParser
  • The credits have not been used or have been minimally used (less than 10% of purchased credits)
  • The request is made within 7 calendar days of the credit purchase date
  • You have not violated our Terms of Service

Refunds will be issued for the unused portion only. Any credits already consumed will be deducted from the refund amount at the original purchase rate.

4.2 Billing Errors

If you are charged in error (duplicate charges, incorrect amount, or unauthorized charges), we will issue a full refund upon verification. Please contact us immediately at [email protected].

5. Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

  • Used Credits: Credits that have been consumed for successful invoice processing
  • After 7-Day Window: Refund requests for unused credits made more than 7 days after purchase (except for service outages or billing errors)
  • Change of Mind: Refunds due to change of mind after the 7-day window or after using more than 10% of purchased credits
  • Lack of Usage: Not using purchased credits does not qualify for a refund after the 7-day window
  • User Error: Incorrect document uploads, misunderstanding of features, or user configuration errors that result in credit consumption
  • Third-Party Issues: Problems caused by third-party integrations, your internet connection, or your device
  • Document Quality: Poor extraction results due to low-quality scans, handwritten documents, or unsupported formats as specified in our documentation
  • Terms Violations: Accounts terminated for Terms of Service violations
  • Bulk Purchases: Credits purchased at discounted bulk rates after the initial 7-day window

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at [email protected] with the subject line "Credit Refund Request"
  2. Include your account email address and credit purchase details (date, amount, transaction ID)
  3. Provide a brief explanation of why you are requesting a refund
  4. Include any relevant information (error messages, screenshots, support ticket numbers, affected document IDs)

Our team will review your request within 3-5 business days and respond with a decision.

7. Refund Processing

Once a refund is approved:

  • Refunds will be processed to the original payment method used for the purchase
  • Processing time is typically 5-10 business days, depending on your payment provider
  • You will receive a confirmation email when the refund has been processed
  • Any unused credits from the refunded purchase will be removed from your account balance

8. Chargebacks

If you initiate a chargeback through your payment provider without first contacting us:

  • Your account will be immediately suspended pending investigation
  • All credits will be frozen and unavailable for use
  • We may provide evidence to your payment provider showing the charge was legitimate
  • You may be liable for chargeback fees if the dispute is found in our favor
  • Future access to PerfectParser services may be restricted

We strongly encourage you to contact us directly before initiating a chargeback so we can resolve the issue amicably.

9. Account Closure and Credit Forfeiture

If you close your account:

  • Unused credits will be forfeited upon account closure
  • No refunds will be issued for unused credits if account closure is voluntary
  • Credits are non-transferable and cannot be moved to another account
  • We recommend using all credits before closing your account

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. Your continued use of PerfectParser and purchase of credits after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: [email protected]

We are committed to customer satisfaction and will work with you to resolve any concerns about your credit purchases.