Refund & Cancellation Policy

1. Overview

At PerfectParser, we provide a self-service, pay-as-you-go document extraction platform. To help customers evaluate our service and ensure it meets their accuracy requirements, we provide complimentary trial credits.

Because we offer a free trial and clear page-credit test packages (starting as low as $19), **all sales of prepaid credit packages on PerfectParser are final and non-refundable.**

By purchasing credits on PerfectParser, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.

2. Credit-Based Pricing Model

PerfectParser operates on a credit-based prepaid model:

• You purchase page credits in advance which are added to your account balance.
• 1 page = 1 credit for document processing.
• Credits are consumed when you process documents.
• You can purchase additional credit packages at any time.

Credit Expiry

• Purchased credit packs: Credits expire 12 months (1 year) from the date of purchase.
• Trial credits: Expire 14 days after signup.
• Expired or unused credits cannot be refunded, transferred, or exchanged.

3. Free Trial & Evaluation

We strongly encourage all users to test our service before buying:

• New accounts receive 20 complimentary trial pages upon signup to test data extraction.
• Trial credits expire 14 days after account creation.
• No payment card is required to sign up or use the free trial.
• Please use the trial to confirm that extraction quality, API integrations, and export options fit your workflows.

4. Refund Exceptions & Billing Errors

While standard credit purchases are final and non-refundable, refunds will be issued in the following exceptional situations:

4.1 Billing Errors

If you are charged in error (such as duplicate transactions, incorrect billing amounts, or system malfunctions), we will issue a full refund upon verification. Please contact us immediately at support(at)perfectparser.com with the purchase details.

4.2 Severe Technical Service Failure

If a technical malfunction on our servers prevents you from processing documents and we are unable to resolve the issue within 3 business days, you may request a refund for the unused balance of that specific package.

5. Non-Refundable Situations

Refunds will **not** be provided for:

• Used Credits: Credits that have already been consumed to process documents or test workflows.
• Expired Credits: Credits that remain unused after the 12-month validity window.
• Change of Mind: Change of mind, project cancellations, or budget changes after purchase.
• Lack of Usage: Purchasing credits and failing to utilize them before they expire.
• User Input Quality: Poor data extraction resulting from illegible scans, hand-written notes, or unsupported formats.
• Account Suspension: Accounts terminated or suspended due to violations of our Terms of Service.

6. Chargebacks and Disputes

We ask that you contact us directly to resolve any billing discrepancies. If you file a chargeback or dispute with your card issuer without contacting us first:

• Your PerfectParser account will be immediately suspended pending resolution.
• All remaining credit balances will be frozen.
• Future access to PerfectParser may be permanently restricted.

7. Contact Information

If you believe a billing error has occurred, please email our support team:

Email: support(at)perfectparser.com

We appreciate your business and are dedicated to providing clear, transparent, and fair pricing.